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Here’s what you’ll find inside

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Insights from industry leaders and our AI experts at Ultimate — bringing you the most up-to-date guidance on how to provide standout support in 2022.

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6 predictions on what the future of customer service will hold: including the rapid adoption of AI in business and a growing demand for personalized CS.

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A look back at how customer expectations shifted during the Covid-19 pandemic, plus advice for brands on how to keep up with these changes.

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Stats, figures, and cutting-edge research to back each trend.

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Actionable takeaways to help you make data-driven changes to your CS.

Featuring insights from leading customer service experts including:

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Shep Hyken

Chief Amazement Officer of Shepard Presentations

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Joyce Yang

Knowledge & Training Coordinator at Ultimate

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Tim Marsden

Senior Director, Technology Partner Ecosystem at Zendesk

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Udi Miron

VP Product at Ultimate

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Garry Gormley

Founder of FAB Solutions

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Stay ahead of the curve with this free customer service trends guide.

  • openbook_20x20 Cutting-edge research

  • lightbulb_20x20 Industry insights

  • crystalball_20x20 Expert predictions

  • gift_20x20 Tangible takeaways